Privacy Policy

Elissa Dobson Coaching is committed to protecting your personal data and being transparent about how it is used. This Privacy Policy explains what information we collect, why we collect it, how it is stored and protected, and what your rights are.

This policy applies to all personal data collected through this website, our contact forms, our email communications, and our coaching programmes.

1. Who We Are

Data Controller: Elissa Dobson Coaching

Contact email: [email protected]

Website: elissadobson.com

Elissa Dobson Coaching is a trading name of Elissa Dobson Limited, a company registered in England and Wales. Company Number: 13102981.

Elissa Dobson Limited is registered with the Information Commissioner's Office (ICO). Registration reference: ZB873997.

Elissa Dobson Limited holds valid business insurance.

2. What Personal Data We Collect

We may collect the following types of personal data:

- Name and email address (via contact forms and lead magnet opt-in)

- Information you share in enquiry forms, messages or during coaching sessions

- Payment information (processed securely via our payment provider — we do not store card details)

- Technical data such as your IP address, browser type and pages visited (via cookies and analytics tools)

- Communications you send us by email or via our website forms

3. Why We Collect Your Data and Our Legal Basis

We collect and use your personal data for the following purposes:

- To respond to your enquiries and provide coaching services (legal basis: contract and legitimate interests)

- To send you the free guide and follow-up emails you have requested (legal basis: consent)

- To send our newsletter and marketing emails where you have opted in (legal basis: consent)

- To process payments for our programmes (legal basis: contract)

- To improve our website and understand how visitors use it (legal basis: legitimate interests)

- To comply with legal obligations where required

4. How We Store and Protect Your Data

Your data is stored securely across our business platforms, including ExpertSpace (powered by Go High Level) for our CRM and website, Microsoft Outlook and OneDrive for email and file management, and Xero for accounting. We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

We do not sell your data to third parties. We do not share your data with anyone except where necessary to deliver our services (for example, our email platform or payment processor).

5. How Long We Keep Your Data

We retain your data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

- Enquiry and contact data: up to 2 years after last contact, unless a coaching relationship begins

- Coaching client data: up to 7 years from end of the coaching relationship, in line with business record-keeping requirements

- Email list subscribers: until you unsubscribe, at which point your data is suppressed or deleted

6. Third Parties We Work With

We use a small number of trusted third-party services to operate our business. These may include:

- ExpertSpace / Go High Level (CRM and website platform)

- Microsoft Outlook and OneDrive (email communications and file management)

- Zoom (video call delivery)

- Otter (digital transcription)

- Stripe (payment processing) and Xero (accounting and invoicing)

- Google Analytics (website analytics — only if enabled)

All third parties are required to handle your data in accordance with applicable data protection law.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

- The right to access the personal data we hold about you

- The right to have inaccurate data corrected

- The right to request deletion of your data (the right to be forgotten)

- The right to object to or restrict how we process your data

- The right to withdraw consent at any time (for example, by unsubscribing from emails)

- The right to complain to the ICO (Information Commissioner's Office) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, please email: [email protected]

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details on what cookies are used, why, and how you can manage them.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. The date at the top of the page indicates when it was last updated.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Elissa Dobson Coaching

Email: [email protected]

Website: elissadobson.com